Customer Support - High-Performance Sportswear After-Sales Service and Technical Support

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Common problem

1.Does the product have any certifications or meet specific standards?

A： Our high-performance sportswear collections strictly comply with a number of international standards, including ISO 9001 quality management system certification and OEKO-TEX® Standard 100 textile eco-certification, ensuring that our products meet the world's top standards in performance, comfort and environmental protection.

2.What is the minimum requirement for a custom order for Lakers home jerseys?

A： The minimum quantity requirement for custom orders for Lakers home jerseys is 500 pieces.

3.Does the product have any certifications or meet specific standards?

A： Our high-performance sportswear series strictly complies with international textile safety and quality standards, such as ISO certification, and uses high-quality fabrics certified by OEKO-TEX® Standard 100 to ensure the safety, environmental protection and high-performance characteristics of the products, providing users with reliable quality assurance.

4.Does the product have any certifications or meet specific standards?

A： High-performance professional sportswear uses high-quality materials from around the world and undergoes rigorous testing and quality control to ensure that it meets the high standards of international sports equipment. In addition, our products also comply with the relevant regulations and requirements of the exporting countries for textiles. Specific certification information can be provided in detail according to customer needs.

Terms and Conditions

1. **Quality Assurance of NBA Jerseys**: We guarantee that every NBA jersey sold is authenticated by the Quality Supervision Bureau, crafted from top-tier materials, and subjected to stringent quality control checks. Should any quality issue arise, we offer an unconditional free replacement.

2. **Protection of User Privacy**: In strict adherence to relevant laws and regulations, we encrypt and securely store all customer personal information, ensuring data security and not disclosing it to different third parties, thus safeguarding user privacy rights.

3. **Return and Exchange Policy**: NBA jerseys are eligible for return or exchange within 7 days of receipt, provided they are in their original condition. Customized jerseys are excluded. For comprehensive details, please refer to the Return and Exchange Guide.

4. **Commitment to After-Sales Service**: Offering 24-hour online customer service, with a response time not exceeding 2 hours, we address product after-sales issues promptly to ensure customer satisfaction.

5. **Legal Compliance Statement**: Our business operations are conducted in full compliance with the laws and regulations of China, as well as those of countries/regions where we operate, ensuring lawful and good-faith trading.

6. **Terms Amendment and Update**: We hold the right to make necessary amendments to this policy. Any revisions will be announced on the website. We recommend regularly checking for the latest version.

7. **Dispute Resolution Mechanism**: In the event of disputes, we will first seek resolution through amicable negotiations. If negotiation fails, the case will be submitted to the People's Court with jurisdiction over the company's location for litigation.

Technical Support

1. **Product R&D**: Use advanced CAD design system and 3D proofing technology to ensure accurate and efficient product design, and quickly respond to market trends and changes in customer needs.
2. **Pre-sales consultation**: Provide one-on-one professional guidance, and make recommendations on materials and styles based on customer needs to ensure that the solution fits the actual application scenario.
3. **Installation Guide**: The product comes with a detailed installation guide, online video tutorials and graphic instructions to ensure that customers can easily complete equipment configuration.
4. **Debugging service**: For team batch orders, technicians can be dispatched on-site to guide clothing adjustments to ensure the comfort and fit of each team member's equipment.
5. **After-sales guarantee**: 7*24 hours customer service hotline, any quality problems are promised to be solved within a limited time, and returns and exchanges are supported to ensure customers have no worries in shopping.
6. **Maintenance Response**: Establish a fast maintenance channel and provide free maintenance services for products that are not damaged by human factors to ensure the long-term performance of the products.
7. **Software upgrade**: For smart wearable sportswear, regular software updates are pushed to improve user experience and add new features.
8. **Training support**: Provide customized product knowledge and maintenance training for group customers to increase equipment service life and optimize team image management.
9. **Consulting services**: Establish professional sportswear consultants to provide customers with value-added services such as industry trend analysis and event equipment planning to assist customers in decision-making.

After-sales service

1. **7-Day No-Reason Return and Exchange**: Customers can apply for a return or exchange without any reason within 7 days of receipt, provided the NBA jersey is in its original condition and does not hinder re-sale.
2. **Quality Assurance**: Each NBA jersey undergoes stringent quality checks. Should any quality defects be found, a free replacement service is available within a 30-day period.
3. **Rapid Response**: Our customer service hotline operates 24/7, ensuring feedback is addressed within 2 hours to quickly and efficiently manage customer inquiries.
4. **Customized Service After-sales**: Customized NBA jerseys are non-returnable and non-exchangeable unless there are quality issues. If production errors lead to non-standard products, we guarantee a free remake.
5. **Freight Guidelines**: For returns and exchanges stemming from quality problems, we will cover both-way shipping costs. Returns or exchanges not due to quality issues will require the customer to bear the freight costs.
6. **After-sales Tracking**: Regular follow-ups with customers to receive feedback on jersey use, aimed at continually enhancing service quality and ensuring customer satisfaction.

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Maintenance service

1. **Immediate Response Framework**: We have implemented a 24/7 customer service hotline to ensure all maintenance requests, including those for NBA jerseys, are addressed by a professional team within one working day. This framework enhances our resolution efficiency.
2. **Universal Warranty Service**: No matter where our customers are located, NBA products from the "Jersey" brand come with an international warranty service, showcasing our unwavering commitment to global clientele.
3. **Smart Diagnosis First**: Utilizing AR technology, customers can perform an initial self-diagnosis for NBA jersey issues, reducing wait times. More complex issues can be managed through remote expert guidance or direct door-to-door service.
4. **Transparent Repair Process**: Customers can track every step of the repair process through a dedicated online platform, from reporting to completion. All repair costs are disclosed upfront with no hidden fees.
5. **Provision of Spare Jerseys**: To minimize disruption to customers' daily use during maintenance, we offer similar spare NBA jerseys, demonstrating our customer-centric service philosophy.
6. **Quality Follow-Up System**: We perform a satisfaction follow-up within one week after NBA jersey repairs are completed. This allows us to gather feedback and continuously improve service quality, ensuring each repair meets the highest standards.
7. **Innovative Maintenance Solutions**: We provide personalized maintenance packages that incorporate advanced cleaning and maintenance techniques specifically designed for NBA jerseys. These solutions extend product life and offer added value to our customers.

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Technical Support

After-sales service

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